National and Global Distributor of Premium Medical Products

Customer Service

Shipping & Delivery

KMI distributes for manufacturers spread throughout the United States. Every manufacturer aims to ship their products as quickly as they can. In many cases the items ordered are in stock, however, nearly every manufacturer also has products that they 'manufacture as they are ordered". This causes a lead time of two days to eight weeks depending on the product and the manufacturer. KMI does everything we can to keep lead times up to date, however, we are at the mercy of our manufacturers regarding real lead times. KMI cannot know orders that may fall in front of our orders, inventory levels of parts, etc. involving the manufacturers.  We will advise you of current lead times and estimated date of shipping with each order.

Shipping Companies - Our default shipping calculator originates from FedEx. Our manufacturers do not all use FedEx and you may receive your products from UPS or USPS depending on who the manufacturer uses.

 

Privacy & Security
KMI takes every precaution we have access to in order to keep all your information private and secure.  We will not sell, trade, lend or distribute ANY of your information. EVER.

 

Returns & Replacements
KMI honors the Return, Replacement and Warranty information provided by our manufacturers. Every manufacturer is different and we strive to provide all that information on the product pages.

 

Ordering
You may order securely directly off the website. Facilities are welcome to order via company purchase order. Some items in our catalog cannot be ordered directly off the website due to the size, weight, and/or shipping needs of you, our client. Those items MUST be ordered via purchase order as the shipping calculations cannot be programmed into the shipping module for those items.  We make every effort to inform our clients of items that must be ordered via purchase order. We reserve the right to cancel a web order for items where shipping cannot be calculated correctly by our shipping module from FedEx.

 

Payment, Pricing & Promotions
We make every effort to be the lowest priced distributor on the planet.  That doesn't mean we can't give you an even lower price for higher volume orders. Save some money be getting a quote for a high volume order. 

 

Viewing Orders

 You can log on to your account to get updated information. The KMI site is not directly connected to your manufacturers so a real human will do their best to update the information provided by our manufacturers.

Updating Account Information
Log on to your account at any time to update your account information.