Customers wishing to return this product must contact Kemper Medical to obtain a valid return authorization number within 14 days of receipt. A restocking fee may be deducted at the discretion of the manufacturer. Prescription orders or frames with custom imprints cannot be returned. Protech Medical will not accept any return that has not arrived at their facility within 30 days of the return authorization.
Protech will either repair or replace the defective item or part without charge to the customer only if the item is within the 1-year warranty period. The warranty is void, however, when there is evidence that the product has been tampered with, when repairs or attempted repairs have been made by unauthorized persons, or when the item has been subject to misuse, abuse or damage in transit. No charges to Protech will be accepted or reimbursed for unauthorized parts, repairs or services done from any entity other than Protech.
International Orders: Warranty work on International orders will be honored. HOWEVER, Protech Medical will not provide shipping to and from their facility. Shipping costs for international orders are the responsibility of the purchaser regardless of the warranty work being done.