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Frequently Asked Questions

What does “lead time” mean?

Lead time is the general range of time it takes to manufacture your order. The manufacture does not update Kemper Medical with the status of your order until it is shipped. Once shipped, Kemper Medical will email you a tracking number.

What is your Return Policy?

All items must be approved for return by Kemper Medical, unused, and returned in re-sellable condition within 45 days of the invoice date. Please read our detailed return policy here. Please note that customized products such as aprons, prescription glasses, or engraved items are non-refundable.

I ordered my items as a Guest and then later registered for an account. Can I see my guest order?

Unfortunately, order history placed as a Guest are unable to be viewed. To keep track of your order history, we recommend creating an account.

Is there a Kemper Medical representative in my area?

To keep our prices at the absolute lowest and provide free shipping for most of our items, we’ve sacrificed reps. Most customer questions are answered on our website or by contacting our team directly at [email protected].

How do I know which glasses are best for me?

The lenses we sell are all made out of the same Schott leaded glass. You will find the same high quality and protection from all the frames we offer regardless of their price. We recommend selecting a style of frame that fits you best.