Winco warrants the products as follows:
One year warranty includes complete product for one (1) year against manufacturer defects at Winco’s sole discretion. Winco will pay freight for all approved first year warranties. Three year warranty includes manufacturing defects in electrical components, gas springs, reclining mechanisms, casters and cracking or delaminating vinyl parts. Buyer will be responsible for paying freight on three year warranty claims. Lifetime warranties include steel and aluminum chair frames against manufacturer defects. Buyer will be responsible for paying freight on lifetime warranties. This limited warranty does not apply to paint/finish or any components attached to the frame, such as: upholstery, foam, casters, mechanisms or related parts.
* Pictures and serial #'s must be provided for review in all warranty claims. (E-mail pictures to CustomerService@wincomfg.com)
* Review full warranty terms and conditions on our website, www.wincomfg.com
* Charges may be applicable if part returned does not fall under warranty terms as processed in the RMA.
NOTE: Warranty claims for Customers Own Material (COM) Material are limited to the Material Manufacturer's provided warranty, and does not cover labor or ancillary materials (Foam, Seat Back Frame, etc.) unless warranty claim is due to a Winco manufacturing defect.
SHIPPING; TITLE; RISK OF LOSS; INSPECTION/REJECTION
Products will be shipped ExWorks Winco Dock unless otherwise agreed upon in writing by Winco. All orders will be shipped pre-pay and add (freight charges will be added to the invoice total) unless otherwise indicated on the purchase order. There is no drop-ship fee. Specific routing instructions must be indicated on each purchase order. Free freight: applies to one order over $5,000.00, with one direct point destination within the continental U.S. only. Free freight does not apply to custom orders or any special freight services (such as lift gate & inside delivery) or special pricing arrangements. Whenever possible and with all tables, Winco ships products knocked-down (KD) . Winco will provide LTL freight charge estimates and volume freight charge estimates upon request. Buyer will be responsible to pay Winco additional freight charges if incurred. Winco reserves the right to bill customer, at any time, for the following: fuel surcharges, redelivery fees, re-consignment fees, any additional services performed at time of delivery that were not initially requested on customer's purchase order. A residential fee of $50.00 will be applied for each applicable shipment. Winco shall use reasonable efforts to meet buyer’s requested delivery date, but Winco does not guarantee a specific delivery date. Title in the products will pass to buyer only upon payment in full, and the risk of loss or damage to the products will pass to buyer upon delivery in accordance with the contract.