Model 7012 Stationary Rack

Damaged Merchandise:

Packaging will be reinforced at stress areas. Even under these conditions freight damage can and will occur. MJM International will resolve with customer assistance when the following steps have been taken:

1. Inspect all freight for damage prior to acceptance of delivery
2. Note any damage in writing or on the signed delivery receipt.
3. Call your local freight terminal to report any damage and to receive further instructions.

After the above has been done, contact a representative at MJM or Kemper Medical to report and resolve your situation with the least expensive resolution, by replacing in part or whole, whichever will provide the quickest replacement. MJM International, nor, Kemper Medical will assume any expense due to freight damage if request is made more than 10 days after shipment.

Return/Exchange:

All items returned must have a “Return Goods Authorization” from MJM and/or Kemper Medical.

1. MJM International and Kemper Medical will not be responsible for any resulting charges
2. Authorization for return must be requested within 15 days of shipment and customer must receive an RGA# before any product is returned.
3. Copy of invoice and date received must be provided.
4. Item must be New and Unused, of the original design and in the original packaging. Item must be disassembled and internally strapped as shipped. If the return package(s) is/are damaged, no credit will be issued.
5. Customer agrees to pay 15% restocking fee and any return freight charges once the product is received and inspected.